Terms of service

These terms govern your use of the K. Yebo Foundation website, installable web app and related services (the “platform”). By browsing, creating an account or transacting, you agree to them.

This build is a working prototype. Online payments are simulated, no real money is taken, and some integrations (such as travel ticketing and live rider GPS) are not available. Where a feature is simulated or unavailable, the interface says so.

These terms are a starting template for the prototype and should be reviewed by a qualified Ghanaian lawyer before commercial launch.

You must be at least 18 years old, or have the consent of a parent or guardian, to create an account or place an order.

Business partners must be authorised to represent the business they register and must hold any licence required for their activity, including a valid pharmacy licence and appropriately qualified staff for pharmacy services.

Riders must complete the application and approval process before receiving jobs.

Provide accurate information and keep it up to date. You are responsible for activity under your account and for keeping your password confidential.

We store passwords only as secure hashes. Sessions expire, and you can sign out at any time. Tell us immediately if you suspect unauthorised access.

We may suspend accounts that breach these terms, present fraud risk, or misuse prescriptions, tickets or cash-on-delivery privileges.

K. Yebo is a discovery, booking and coordination platform. The contract for a hotel stay, meal, medicine, ticket or delivery is between you and the relevant business or rider, subject to their published terms.

We verify businesses and riders before approval, but we do not own or operate their premises, kitchens, pharmacies or vehicles. We do not practise medicine, provide clinical advice or guarantee availability until a business confirms it.

Medicine content is a directory and request service. Prescription items are dispensed only after review by a licensed pharmacist.

Room availability is checked against existing reservations before a booking is confirmed. If a room cannot be provided, the business must notify you and support will help with a refund or alternative.

Food orders are sent to the restaurant, which accepts or rejects them. Preparation and delivery times are estimates until the restaurant confirms.

Each event ticket is unique, single-use and checked in server-side. Duplicate or altered tickets will be rejected.

Travel tickets are offered only where a live operator or provider integration exists. We will not take payment for a journey we cannot issue.

All online payments in this prototype are marked as demo payments. No card, Mobile Money or bank charge is made. Cash-on-delivery, where enabled, is also simulated during the preview.

Before launch with real payments, the platform will use approved payment providers, verify transactions server-side and never store raw card details. You will see the provider and payment terms before paying.

Displayed prices, fees and delivery charges are confirmed before you submit an order. Server-side checks protect against manipulated prices.

Cancellation rules are shown in the relevant flow. Hotel bookings can be cancelled from your account before check-in, subject to the property's policy. Food orders can be cancelled before the restaurant accepts them.

Where an online payment was taken, eligible refunds are returned through the original method (when real payments are live). Event refunds follow the organizer's policy; if the organizer cancels, tickets are refunded in full.

Contact support within 48 hours for missing, incorrect or failed deliveries.

Partners must keep listings, prices, stock and availability accurate, honour confirmed orders, maintain required licences, and treat customer data as confidential.

Partners must not discriminate unlawfully, list prohibited or unsafe products, or use prescriptions for any purpose other than fulfilling the request.

Commission and subscription terms are disclosed in the partner dashboard and may be changed with reasonable notice.

Do not place fake orders, misuse cash-on-delivery, upload another person's prescription without authority, attempt to reuse a ticket, scrape private data, interfere with the platform, or use it for unlawful goods or services.

Do not post reviews that are unlawful, abusive, misleading or relate to a transaction you did not have. We may remove content that breaches these terms.

The K. Yebo name, branding and platform code are protected. Business partners retain ownership of their own listings and grant us a licence to display them on the platform.

Reviews remain your content, but you grant us permission to display them alongside the relevant business.

The platform is provided on an as-is basis during the prototype period. To the extent permitted by law, K. Yebo is not liable for indirect losses or for the acts of independent businesses and riders.

Nothing in these terms excludes liability that cannot be excluded under Ghanaian law. If a business fails to provide a paid service, tell support and we will help resolve it.

We may update these terms and will post the new version with a revised date. Material changes will be communicated to account holders.

We may suspend or terminate access for breach, fraud risk or where required by law. You may close your account by contacting support.

These terms are governed by the laws of Ghana, and disputes are subject to the courts of Ghana.