Questions people ask us

No. Anyone can browse businesses, menus, events and listings. You only need an account to book a stay, place an order, request a medicine, buy tickets, request a delivery or leave a review.

Pick your community in the header and businesses in that area are shown first. You can still see everything across Sefwi Wiawso, and listing pages also let you filter by area.

Sign in and open your account. Food orders, bookings, medicine requests, tickets and deliveries each have their own section, with the current status and a reference number.

Yes. The site is built for phones first, and where your browser allows it you can add it to your home screen. That is not the same as an app from Google Play or the Apple App Store. Store apps would be a separate step later.

Card (Visa or Mastercard), Mobile Money and bank transfer, where enabled, through licensed payment providers. Eligible restaurant orders can also be paid in cash on delivery. A payment counts only once the provider confirms it. If a checkout is labelled demo, no real money moves.

No. Cash on delivery is set per restaurant and by platform rules. You will only see it where both the restaurant and K. Yebo have switched it on. Otherwise you need to pay online.

You see the cancellation rules before you confirm. You can cancel a hotel stay from your account before check-in, and the payment is marked for refund. A food order can only be cancelled before the restaurant accepts it. Event refunds follow the organiser's policy, and if the organiser cancels, support handles the refund.

Customers see the full price before they confirm. Businesses pay a commission on completed sales, and optional premium plans or featured placement may cost extra. The operations team sets commission rates, and each partner can see theirs in the dashboard.

When you book, our server checks your dates against existing bookings. If someone has just taken those dates, the booking is refused and you can try other dates or another room. The same room cannot be booked twice.

Paying online confirms your booking as soon as the payment is verified; the room is held for you while you pay. Paying at the property sends a booking request that the hotel has to confirm. Either way, you get a notification.

Yes, from Bookings in your account, as long as check-in has not passed. The hotel is told and the room becomes free again. Whether you get money back depends on the rate you booked and the hotel's cancellation policy.

The restaurant receives it and accepts or rejects it. Once it is accepted, the food is prepared, and delivery orders are given to a rider. You can follow each change of status in your account.

It depends on the area you are delivering to, using the published delivery coverage list. You see the fee before you order, and our server works it out again so it cannot be changed in the browser.

The order is cancelled and any online payment is refunded through the same method. You can order from another restaurant. Accounts that keep placing fake orders may lose the option to pay cash on delivery.

No. For a prescription item, you upload a valid prescription with your request. A licensed pharmacist checks it before confirming that the medicine is available or can be supplied. K. Yebo does not prescribe, diagnose or automatically approve restricted medicines.

Prescriptions are stored in a private location and cannot be opened from the public site. They are meant only for the approved pharmacy handling your request. Only upload a prescription for yourself or for someone you are allowed to act for.

A pharmacist may reply with availability or a suitable alternative for you to discuss with them. A substitute is never applied automatically. It always needs a professional to review it.

Call 112 or go to the nearest hospital. K. Yebo is a request and directory service, not an emergency service.

As soon as you buy, each ticket appears under Tickets in your account, with its own QR code and reference. You can print it or show it on your phone.

No. When the organiser checks your ticket in, our server marks it as used. A second check-in attempt is rejected and shows the time of the first one.

Not yet. Travel tickets only appear when we have a working connection to the transport operator or an approved ticketing provider. That connection is not available in this build, so travel is not sold here. We will not take payment for a journey we cannot issue.

Riders have to apply and be approved before they get jobs. Your delivery record shows the rider's name and status, and a one-time delivery PIN confirms the handover.

Only where the rider's phone and app support it. Otherwise you see each step (requested, assigned, picked up and delivered) and get a notification at each one.

Fill in the rider application with your details and phone number. The operations team reviews applications before giving access to the rider dashboard.

Fill in the partner application. You create an owner account and send us your business details. Verification usually takes up to two working days, and some features only switch on after approval.

It depends on your category: rooms and availability, menus and food orders, medicines and prescription requests, events and ticket check-in, products and enquiries, or rider assignments. You also see sales summaries and notifications.

The basic listing is free. The premium plan adds featured placement and a featured badge, arranged during onboarding. Your commission terms are shown in your dashboard.